Apple has many articles to help Apple TV users solve common problems. We’ve put together a comprehensive list of help articles for troubleshooting Apple TV issues and learning more about the device.
You can bookmark this page to find all of the help articles for Apple TV in one place.
Home Sharing in iTunes is designed to let you easily share your iTunes media libraries between up to five computers in your household. You can also use Home Sharing to play your iTunes content on your iOS devices and Apple TV (2nd generation) if they are connected to your home Wi-Fi network.
Remote app is a software application for iPhone, iPad and iPod touch that allows you to control audio and video playback of iTunes and Apple TV. Learn how to set up Remote app, and how to troubleshoot issues that may arise.
The AirPlay icon doesn’t appear on your iOS device, or iTunes on your computer, after following instructions about how to use AirPlay or AirPlay Mirroring.
There are performance issues while using AirPlay streaming or AirPlay Mirroring.
Apple TV (1st generation) can be used to stream your favorite photos from iPhoto or Aperture on a Mac, as well as Photoshop Album or Photoshop Elements on a PC and then view them on your widescreen television.
If you have authorized your Apple TV to play your iTunes Store rentals (or purchases on Apple TV 1st generation only), but can’t play them because Apple TV keeps asking for your password, try the following suggestions.
Apple TV (2nd generation) automatically sets the audio output mode for use with your TV or AV receiver. In some cases, however, certain TVs or AV receivers may not properly play audio from your Apple TV.
Apple TV needs a direct connection to the Internet to play content from the iTunes Store, obtain software updates, or view Theatrical Trailers and iTunes Top Movies/TV Shows/Music/Music Videos. If you are unable to connect to the Internet without a proxy, you will not be able to play this content or update the software on Apple TV.
Music or movies in your iTunes Library that are in a format not supported by Apple TV (1st generation) will not be transferred to your Apple TV (1st generation) when syncing. When this occurs a triangle with an exclamation mark appears next to the Apple TV (1st generation) icon in the iTunes Device list.
Use these steps to change the name of your iTunes library as it appears under Computers on the main menu of Apple TV (2nd generation), or as a source for syncing or streaming data on your Apple TV (1st generation).
After updating to Apple TV Software Update 5.1, you may see the following Photo Stream behavior until you accept the new iCloud Terms of Service:
Unable to view Photo Stream content on Apple TV.
Screen savers using Photo Stream may display no photos or images.
An alert appears stating “Photo Stream Unavailable. The iCloud Terms of Service have changed.”
Apple TV (2nd generation): “Netflix is currently unavailable” when accessing Netflix for the first time in the UK or Ireland
Some televisions include a picture setting labeled “Vivid” or “Dynamic” (which may be set as the default setting). This setting can be useful if the TV is in a brightly lit room, but may affect the colors displayed.
Apple TV (1st generation): Favorites and Subscriptions are not available when accessing a YouTube account